The Offer Hub ("us", "we", or "our") operates https://www.theofferhub.co.uk (the "Site") and we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and use our services, including obtaining insurance quotes through our third-party partner, Payment Shield and carefully selected third parties to promote relevant and appropriate products and services. The Offer Hub is a trading name of Step Change Outsourcing Limited.
This privacy policy applies only to the actions of The Offer Hub and users with respect to this Website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to third parties.
The Offer Hub is a trading name of Step Change Outsourcing.
For purposes of the applicable Data Protection Laws, Step Change Outsourcing is the “data controller” and The Offer Hub is the “data processor”. This means that The Offer Hub processes the data on behalf of Step Change Outsourcing and Step Change Outsourcing determines the purposes for which, and the manner in which, your Data is processed.
The following definitions will be used in this policy:
Personal Data – is any information relating to an identified or identifiable living person – also known as the data subject. For example your date of birth is your personal data and you are the data subject because this data relates to you.
Data Controller – is the organisation responsible for the processing of the data.
Data Processor – a controller may outsource its processing to another organisation who processes the data on its behalf. The processor can only process the data according to the instructions of the controller.
When you interact with our website or use our services, we may collect and process the following information:
We use your personal information to:
We may use Artificial Intelligence (AI) tools to help us better understand, manage, and improve our services. AI may assist in tasks such as data analysis, improve customer interactions and internal operations. Your personal data will only be used in accordance with this Privacy Policy, and we take care to ensure that all AI systems are used responsibly, securely, and in line with data protection regulations.
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, please refer to the ‘Your Rights’ section of this policy.
We may share your personal information with:
Third-Party Service Providers:, including obtaining insurance quotes through our third-party partner, Payment Shield and carefully selected third parties to promote relevant and appropriate products and services. These third parties include companies in the below sectors:
We are subject to various legislative requirements concerning retention of data. These include improving our services and customer experience.
We will not process your personal data for longer than is necessary nor will we process it for purposes beyond what it was collected for.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure.
You have the following rights concerning your personal information:
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below or email our Data Protection Officer at info@theofferhub.co.uk.
If you are not satisfied with the handling of your data or any request made to us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
Please keep us informed if your data changes during the period for which we hold it.
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and provide personalized content. You can manage your cookie preferences through your browser settings.
We use Google analytics to collect session data whilst you are using our website if you are logged into a google account, and to remember what a user has done on previous pages/interactions with the website.
Our website may contain links to third-party websites, including the Payment Shield portal for obtaining insurance quotes. Please note that these third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.
This Privacy Policy was last updated 06/10/2025. We reserve the right to update or change our Privacy Policy at any time or as may be required by law and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any changes to this policy, the updated policy will be updated on the website immediately.